If you can’t find the answer to your questions, please don’t hesitate to contact our customer services department.
How long will my order take to be delivered?
Standard delivery is 3 to 5 working days, however, we can offer a ‘Next Working Day’ or ’48 Hour Delivery’ service if you require your order quickly.
Please note that we don’t deliver on Sundays, and a Saturday delivery needs to be specifically selected online to receive your order on a weekend. All deliveries for the next day and 48 hours must be placed before 3 PM to be despatched the same day.
Can I track my delivery?
Yes, you will receive an email with your tracking details and if you have provided us with your mobile number, you will also receive a text message.
Your order will be delivered any time between 08:30 am and 05:30 pm Monday to Friday (unless a timed or specific day delivery has been selected). Your tracking details will include a one-hour time slot but this is just an estimate and is subject to change.
What if I’m not in when my order is delivered?
All of our items are sent on a ‘leave safe’ service so if you are not able to accept the parcel the driver will try with a neighbor to leave it n a safe place or some instances take the parcel to your local Parcel Shop for collection. We can send items on a ‘signed for’ service if requested.
The driver will take a photograph as proof of delivery for any deliveries made at the door or left at a neighbor’s safe place.
Can I have my order delivered to a different address?
Yes. When you place your order you can add a different delivery address. If the billing address is different from your delivery address the invoice will always be sent to your billing address. Please remember your billing address is the address your payment card is registered.
What is the latest time in the day you can place an order for next-day delivery?
3 pm is the latest time you can place an order over the Internet for next-day delivery.
How can I track my order?
We can track all orders via our parcel tracking system and advise you where your order is at any time. Please either e-mail our Customer Services Department or call 07418359174 within the following hours:
Day Hours Mon-Fri 8.30 am – 5.30 pm
How do I know if an item is out of stock?
Our website updates stock levels regularly and automatically, so you can buy with confidence. If there are any unforeseen issues we will contact you promptly to inform you.
We do not part-ship orders unless specifically requested, so if you place an order for multiple items where one or more item is out of stock we will wait until everything is available before despatching the goods. If you require any items that are In Stock to be despatched first of all please call our Customer Service department on 07418359174 Or info@tarpaulinpro.co.uk and we can arrange this for you. There is no extra charge for this service.
Can I change or add to an order?
As long as we haven’t despatched your order we can alter it for you. Just call our sales team at 07418359174 and we will be happy to help.
When should I arrange for help with the installation of my goods?
You should not arrange for third-party contractors until you have received your parcel and this has been checked for any shortages or damages.
Which credit cards can I use for payment?
We will accept Visa, MasterCard, and Maestro. Unfortunately, we cannot accept American Express.
Can I use Paypal?
Yes, you certainly can. We now take Paypal, offering you even more flexibility in payment.
How do I return an item?
Our goodwill returns policy, which is in addition to your statutory rights, allows you a refund or exchange of goods bought online or in the shop with proof of purchase within 30 days of purchase. The goods must be returned unused and within their original packaging. The original postage charge will not be refunded unless the item is faulty or damaged. Please refer to our returns information for more details.
Faulty Items
Contact our Customer Services Department at 07418359174 and they will either request a photograph of the faulty item or ask for it to be returned for inspection. Once we have received the picture or returned item we will arrange a replacement to be sent out within 7 working days or refund your order.
Non Faulty Items
If any item does not meet your expectations you can return this to the postage address below. It must be returned unused within 30 days of receipt of your order. We advise that you obtain proof of the return from the carrier.
Please note: Tarpaulin Pro can only cover the cost of return for faulty or damaged items.
Address for Returns
Tarpaulin Pro LTD
167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Which Carriers do you use?
Here at Tarpaulin Pro, we use a variety of carriers depending on the size of the parcel and shipping address, including DHL, DPD, FedEx, AND TNT.
How accurate is your website?
Whilst every effort is taken to ensure that the product prices, information, and sizing are correct, these items are subject to availability and may be subject to change. In the unlikely event of a price increase or substitution, you will be notified and your acceptance gained before your order is processed.