Delivery Times
Standard delivery is 3-5 working days, but we can offer a ‘Next Working Day’ or ’48 Hour Delivery’ service if you require your order rapidly.
Kindly note that we don’t follow through on Saturdays and Sundays, and any conveyances for the next day and 48 hours must be set before 3.00 pm. Any orders put on a ‘Next Day delivery on Saturdays, Sundays or Bank Holidays will be despatched the next working day.
Might I at any point have my order conveyed to an alternate address?
Indeed. At the point when you submit your request you can add an alternate delivery address. On the off chance that the billing address is different from your delivery address the invoice will constantly be shipped off your billing address. Kindly recollect your billing address is the place where your payment card is enrolled.
24 Hour and 48 Hour delivery is accessible in many regions (excluding Good countries, Islands, and Northern Ireland), if it’s not too much trouble, call for subtleties.
Items under 30kg will be sent as packages. Items over 30kg will be sent as beds.
Items being conveyed to High countries, Islands and Northern Ireland might incur an additional delivery charge. Assuming that the cost for postage is different to the above we will reach you to exhort you. Your package won’t be conveyed until you have consented to the delivery charge.
Latest Time For Next Day Delivery
3.00 pm is the latest time you can request over the Internet for next-day delivery.
Transporter Services
We utilize different transporters depending on the size of the package and shipping address, including DHL and DPD
Order Tracking
We can follow all orders using our bundle tracking framework and will exhort you where your order is whenever. Please either email our Customer Services Department or call 07418359174 within the following hours:
Day Hours
Mon-Fri 8.30am – 5.30pm
Viewing Orders
To see the situation with any order you have set, if it’s not too much trouble, Sign In to your Record, then select “My Orders” from the Record Page Menu.
You can now see subtleties and beware of the situation with an order by clicking the “View” link situated next to a specific order line.
Order Status Explanation
Pending
Your order has been acknowledged and will begin processing in no time
Processing
Your order is processed through our framework
Picking in Progress
Your order is being picked and pressed in our stockroom
Pending Payment
Your order is awaiting effective payment
Pending Paypal
Your order is awaiting payment from Paypal
Payment Audit
Your order is waiting because of a payment issue, if it’s not too much trouble, contact Customer Services
On Hold
Your order is waiting because of a payment issue, kindly contact Customer Services for additional subtleties
Despatched
Your order is coming
Dropped
Your order has been dropped. If it’s not too much trouble, address Customer Services on the off chance that you have not mentioned this
Delay purchased
Your order is unavailable or a pre-order thing and will be handled when stock is free
Discounts/Trades
Our generosity returns strategy, which notwithstanding your legal privileges, permits you a discount or trade of products purchased online or in the shop with evidence of procurement within 30 days of procurement. The products should be returned unused and within their original packaging. The original postage charge won’t be discounted except if the thing is faulty or harmed. If it’s not too much trouble, allude to our returns information for additional subtleties.
Returns Information
Canceling an order
If you have submitted a request on our site and you wish to drop it, kindly contact our Customer Service group at info@tarpaulinpro.co.uk or 07418359174 quickly. Assuming that the order has proactively been despatched we can endeavor to demand for the dispatches to return the items here, or you can deny delivery when delivery is endeavored.
Failed Deliveries
We send each of our items on a Leave Safe service, meaning they can be left with a neighbor or in a protected spot on the off chance that you are not at home. The messenger will photo the thing and where it is left as proof of delivery. If this is an issue, if it’s not too much trouble, contact our Customer Service group at info@tarpaulinpro.co.uk or 07418359174 before ordering so we can examine elective delivery choices.
The dispatches will endeavor to deliver a sum of three times before returning the bundle to us. If the dispatch has been not able to convey and there has been no protected spot or neighbor to leave the package with, it will be gotten back to us and we will take care of a discount.
Pallet Deliveries
Items weighing 30kg or over will be followed through on a bed. Assuming that you need to choose a bed delivery, kindly guarantee somebody is at home to acknowledge the bed on the delivery date or that there is a protected spot to pass on the bed to stay away from it being gotten back to us. Assuming there are any entrance issues (tight streets and so on) that will influence a truck delivering your order on a bed, kindly let us in on pronto. Further charges might be incurred if a bed delivery flops because the driver not being ready to gain access.
If you wish to examine any of the above before ordering, if it’s not too much trouble, contact our Customer Service department at info@tarpaulinpro.co.uk or 07418359174 and select Choice 2. We are open Monday – Friday 8:30 am – 5:30 pm
Returns and Replacements
Faulty Items:
Before returning a faulty thing to us kindly contact our Customer Service department at 07418359174 or info@tarpaulinpro.co.uk. We will typically request a photo of any harmed or faulty item, yet on the off chance that vital we might request that you return the faulty thing. If the thing is faulty, we will either fix or supplant it as the need might arise.
We won’t repay postage charges for any items sent back to us without affirmation from our Customer Service department.
Non-Faulty Items:
If anything doesn’t measure up to your assumptions, you can restore this to the postage address beneath. It should be returned unused within 30 days of receipt of your order. We educate that you obtain confirmation concerning the return from the transporter.
Address for Returns:
Tarpaulin Pro LTD
167-169 Great Portland Street, 5th Floor, London, W1W 5PF