Delivery Times
Standard delivery is 3-5 working days, however, we can offer a ‘Next Working Day’ or ’48 Hour Delivery’ service if you need your order quickly.
Please note that we do not deliver on Saturdays and Sundays and the next day and 48-hour deliveries must be made before 3 pm. All orders placed with “next day” delivery on Saturday, Sunday, or holidays will be shipped the next business day.
Can I receive my order at another address?
Yes. When you place your order, you can add a different delivery address. If the billing address is different from your delivery address, the invoice will always be sent to your billing address. Remember that your billing address is the address where your payment card is registered.
Shipping costs
Yay, yes, delivery is free
24hr and 48hr delivery is available to most areas (except Highlands, Islands, and Northern Ireland), please call for details.
Items less than 30kg will be shipped as parcels. Items over 30kg will be shipped as pallets.
Items being shipped to the Highlands, Islands and Northern Ireland may incur an additional shipping charge. If the shipping cost differs from the above, we will contact you to advise you. Your package will not be sent until you have accepted the shipping costs.
Last minute for next-day delivery
3 PM is the latest time you can order online for overnight delivery.
Transport Services
We use a variety of carriers depending on the size of the package and the shipping address, including DHL and DPD
Order Tracking
We can track all orders through our package tracking system and will let you know where your order is at any time. Email our Customer Service Department at Info@tarpaulinpro.co.uk or call 07418359174 within the following hours:
Day Hours
Mon-Fri 8:30am – 5:30pm
Order Display
To view the status of any order you’ve placed, sign in to your account and then select “My Orders” from the account page menu.
You can now view the details and check the status of an order by clicking the “View” link located next to any particular line item.
Order Status Explanation
Earring
Your order has been accepted and will begin processing shortly
Processing
Your order is being processed through our system
Picking in progress
Your order is being collected and packed in our warehouse.
Pending payment
Your order is waiting for a successful payment
PayPal Pending
Your order is pending payment by Paypal
Payment Review
Your order is on hold due to a payment issue, please contact Customer Service
On Hold
Your order is on hold due to a payment issue, please contact Customer Service for details.
Sent
Your order is on the way.
Canceled
Your order has been canceled. Talk to Customer Service if you have not requested it.
Back Order
Your order is out of stock or a pre-order item and will be processed when stock is available.